Yesterday was, thankfully, a busy day for us. I love a busy Valentine’s Day. And we finished delivering a lot of gifts and flowers just after dark. There were only two mistakes and those could be and were corrected before nightfall. Yes!
As I was driving around making some deliveries, I realized that my staff needs some attention! We made IT through the day, got IT all done, but IT could have been done better, more efficiently, and more effectively. And the thought of making IT better, makes my blood pressure skyrocket and my heart race. There is nothing more stressful than managing the people that work in my business. But when those people have been managed well, IT makes work a breeze and enjoyable for all.
So where to start: making sure everything from keys to printer paper are where they belong, that we all have the same process for completing orders, and that the follow up procedures are consistent from the top (me) down. And I must work with my employees enough to make sure that they are following my procedures and see that they actually do work most of the time. I love a good system. I love a system that works like a well oiled machine. And until we can get the feel of a well oiled machine, I’ll continue to suffer from the stress of managing people.
